Entrepreneur Achal Bakeri is a shining example of how a business leader can focus on innovation to lead a sustainable business. A born innovator and leader, Achal has over 30 years of experience in both the private and public sector which is highly impressive and inspiring. He is the founder, chairman and managing director of the Symphony Group, a leading technology products manufacturer and integrator. Through the implementation of remarkable and innovative business strategies, Achal has fostered an environment of growth, sustainability, and customer satisfaction, making Symphony one of the most admired companies in India.
Achal firmly believes that an organization's success depends on its commitment to innovation. He has always maintained a curious and open mindset to facilitate growth and learning in all aspects. His aim is to identify areas of opportunity, which drives the development of new, innovative products and services.
Achal has set up several development initiatives to focus on quality and customer satisfaction. The Symphony Group was one of the first companies in India to implement Total Quality Assurance (TQA) into its production process. He has also set up technical training teams and Kaizen cells to ensure that processes are improved constantly. Having a strong commitment to innovation, Achal Barnes focuses on value-added products and services that address customer needs and expectations. He also holds regular customer focus groups to determine customer satisfaction, which directly feeds into the R&D process.
By leveraging technology, Achal is able to create more efficient and cost-effective ways to do business and maintain a competitive edge in the market. He has developed several strategic partnerships with leading technology companies and universities. Through these partnerships, Achal provides technology resources and knowledge to Symphony Group, enabling them to produce higher-quality products. Additionally, he has leveraged technology to automate processes, reduce costs, and improve delivery.
Achal has also implemented processes such as lean manufacturing, Six Sigma, and ITIL, to monitor and improve the business functions and processes of the Symphony Group. He has also implemented a customer service management platform and an enterprise resource planning system to ensure customer satisfaction and the constant optimization of production. By utilizing these processes and techniques, Achal is able to achieve an efficient and well-oiled system, driving the Symphony Group forward.
To create an organization which is truly customer-focused, Achal has adopted a customer-oriented approach across all functions. He is also a firm believer in the power of employee engagement, as he believes that employees who are engaged are more productive, innovative and customer-oriented. Achal has implemented several employee engagement initiatives to drive a culture of collaboration and focus in the workplace. He also holds regular training and seminars to ensure the growth and development of the workforce.
Achal Bakeri’s belief in the power of innovation can be seen in the success of the Symphony Group. What started as a family business has become one of the leading enterprises in India, with over 33 projects and 600 products and services. Through the focus on innovation and customer-orientation, Achal has built an organization that is not only profitable, but also continuously growing and improving. In doing so, he has set a sterling example for other business leaders about how innovation can act as the cornerstone for sustainable business growth.
